Shipping & Returns

WHEN WILL MY ORDER SHIP?

To ensure your order is prepared and ready for shipment, please allow us approximately 2 to 4 business days for order processing. Once your package is shipped, you will receive a notification email containing a tracking number and other relevant delivery updates.

WHAT'S YOUR RETURN POLICY?

Our aim is for you to be delighted with your purchase. If, for any reason, you are not satisfied with your product, please reach out to us via email at hibo@gleanqasil.com within 14 days of your purchase. We kindly request that you carefully review our ingredient list and determine if it suits your skin before placing an order. It's important to note that, as a small business, we offer refunds, exchanges, or replacements for all products returned to us within 14 days of receiving them, provided they are in their original, unopened, unused, and undamaged condition. Please be aware that our shipping fees are non-refundable. Once we receive and process a return, it may take 3-5 business days for your bank to fully refund you.

WHERE'S MY PACKAGE?

Once your order has been shipped, you will receive an email containing tracking information, which will enable you to easily monitor the progress of your package. If you haven't received a shipping confirmation email within a few days of placing your order, we kindly suggest checking your "spam" folder to ensure that no emails from hibo@gleanqasil.com have been filtered there.